Student Information


Prior to enrolling into your chosen qualification, you will be required to complete the following formal documentation and pre enrolment process.

  • Obtain a copy of the relevant course information brochure, which includes all Fees and Charges.
  • Undertake a pre training interview, which involves discussing your course needs and career aspirations
  • Complete a pre training Literacy and Numeracy assessment, to assess if any additional learning support is required to successfully meet the demands of your chosen qualification.

Please see below for information regarding the Government contribution for each qualification:

Course Code Qualification/Course Name FYI Program Hours Maximum Nominal Hours Subsidy Maximum Govt Contribution to FYI Training
CHC30113 Certificate III in Early Childhood Education and Care 908 888 $7.00  $     6,216.00
CHC33015 Certificate III in Individual Support 725 715 $8.50  $     6,077.50
CHC43015 Certificate IV in Ageing Support 1218 1,250 $8.50  $   10,353.00
CHC43115 Certificate IV in Disability 908 930 $7.00  $     6,356.00
CHC43415 Certificate IV in Leisure and Health 1053 1,055 $7.00  $     7,371.00
CHC50113 Diploma of Early Childhood Education and Care 1978 1,998 $6.00  $   11,868.00



Upon completing the pre enrolment interview, you will be required to formally enrol and complete the required enrolment process which consists of:

  • FYI Training course enrolment form ( This form can be downloaded from FYI Training's website)
  • For a Victorian Government Funded training place, all potential students must complete the necessary formal documentation to ensure all eligibility requirements are met. All students are now required to hold a Unique Student Identification (USI) number as of 01/01/2015 prior to course enrolment. You can do this here: Please make sure you bring a copy of your number at time of enrolment.

At this time of the enrolment process, relevant course fees and charges must be paid and all potential students must bring the required 100 points of formal identification. ( If you are unsure of the required identification, please call our office on 1300 884 133)

Concession and Health Care Card Holders

If you hold a concession or health care card, you are able to receive your course at a reduced cost. This is a reduction in your tuition fees; it does not change the cost of materials. To see the cost of the course that you are interested in, select the course and you will find the fees list on the bar to the right hand side of the page.


Recognition of Prior Learning and Credit Transfer

Recognition of Prior Learning (RPL) involves a formal recognition of the skills and knowledge students have already achieved through previous studies, work and life experiences. If you think that you may be able to receive a full or partial qualification through RPL, then read please contact us on 1300 884 133 and we can supply you with the RPL documentation.

Credit Transfer (CT) is the transfer of units from one qualification over to another. To be applicable, the units for both qualifications must have the same unit code. The Australian Qualifications Framework (AQF) facilitates the progression of students through qualifications by giving credit for learning outcomes they already have achieved. Credit outcomes may allow for entry into a qualification and/or provide credit towards the qualification. Credit given may reduce the time required for a student to achieve a qualification. CT provides a means for students to gain credit in an AQF qualification on the basis of completed components of another AQF qualification or other formal learning.

If you would like more information on either Recognition of Prior Learning or Credit Transfers. Please download and read through the individual explanations for each on the AQF website here:


Police Check and Working with Children's Check

To complete a course that involves practical placement, students must hold a current Police Check and/or Working with Children’s Check. This will need to be applied for as soon as you have enrolled in your selected course as this process can take up to 6 weeks for the relevant checks to be completed, and you will not be able to commence placement without this process being completed. If you are not approved for your applicable check, then you will need to withdraw from your chosen course as you do not meet the practical placement component of your course.

Police Check necessary for the following courses:

  • Certificate III in Individual Support
  • Certificate IV in Ageing Support
  • Certificate IV in Disability
  • Certificate IV in Leisure and Health

Working with Children’s Check necessary for the following courses::

  • Certificate III in Early Childhood Education and Care
  • Diploma of Early Childhood Education and Care
  • Certificate IV in Disability (if clients are under 18 years of age)


Post Enrolment

Once you have enrolled, you will receive a welcome letter in the mail 4 weeks prior to the course commencement. This will include information regarding all the course details and a schedule of all your classes.

You will receive your textbooks on your first class, providing that you enrolled at least 14 days prior to course commencement. If you enrolled during the week before the class commenced, you will receive your course recourse within 14 days of your course commencement date.


Refund Policy

Enrolment Fees

Enrolment fees paid for any course service to cover administrative components of service provision, and are often mandatory fees in the cases of publicly funded courses. In these cases enrolment fees are non-refundable once the course service has commenced.

FYI Training’s general refund arrangements for all course services, including the provision of refunds to employers/industry for additional charges paid beyond the student and government contributions, are as follows:

Refund Arrangements

Materials Fees

  • Where a student withdraws from a scheduled course with at least 14 days’ notice prior to commencement of course a Full Refund will be offered.
  • Where a student withdraws with less than 14 days’ notice prior to commencement of course then there will No entitlement to a Refund (Materials Fees only).

Tuition Fees

  • Where a student withdraws from a course within 14 days of the course commencing student will be entitled to a full refund of Tuition Fees.
  • Where a student withdraws from a course after 14 days of the course commencing then Tuition Fees will be incurred at a pro rata rate based on 1 x month in advance payment being required. For example, if after 2.5 months student decides to withdraw from a 12 month Diploma Program, then a student will be liable for a pro rata Tuition Fees of 3 months out of 12 (25% of overall Tuition Fees).

Refund Due to Non-Provision of Services

All fees levied are refunded in full if FYI Training is unable to commence the course service as agreed due to lack of Student numbers, a course or unit cancelled or re-scheduled to a time unsuitable to the student, a student is not given a place due to maximum numbers being reached, or other similar unforeseen circumstances.

A full refund of relevant tuition fees will be paid at any time during delivery if a class is cancelled because of declining student numbers, no available training personnel, FYI Training is no longer approved to deliver government supported courses in the relevant jurisdiction, where FYI Training closes or due to other unforeseen circumstances.

Where there is an instance of FYI Training being at fault due to unforeseen circumstances, FYI Training will endeavour to arrange for another course, or part of a course, to be provided to Students at no (extra) cost to the student as an alternative to a refund. Where the student agrees to this arrangement, FYI Training will not refund fees paid.

Refund Due to Request/Hardship Application

Students may have extenuating circumstances that prevent them from attending scheduled course dates that may include but are not limited to illness, family or personal matters, or other reasons that are out of the ordinary.

Where delivery has commenced, course fees have been paid and an employer or Student believes a special circumstance refund is warranted, the client may apply for a refund by writing to the Chief Financial Officer via email at:

FYI Training generally approves a pro rata refund of fees and charges at any time during the course of delivery if Students withdraw for reasons of personal circumstances beyond their control, such as

  • Serious illness resulting in extended absence from course activities;
  • Injury or disability that prevents the Student from completing their course; or
  • Other exceptional reasons at the discretion of FYI Training.

In all cases, relevant documentary evidence (for example, medical certificate) is required. Details of all refunds are retained for audit purposes.

Any decision in assessing extenuating circumstances rests with the Chief Financial Officer and shall be assessed on a case by case situation.

All refund applications are assessed and processed within fourteen (14) days of the application being placed. The applicant will be advised in writing of the outcome of their application, including reasons for refusing a refund in cases where this occurs.

FYI Training does not provide a refund in cases where a student has withdrawn from a qualification but has completed all the requirements for a lower level qualification, which attracted a lower student fee.

All clients have the right to appeal a refund decision made by FYI Training. Please refer to the FYI Training’s Complaints Policy for further information.


For information regarding government funding available, please select "Funding Eligibility" under the "Student Information" tab