FAQ

Q1.  What is an RTO?

RTO stands for Registered Training Organisation. An RTO is an organisation, registered in accordance with the Standards for Registered Training Organisations 2015. An RTO provides specific vocational education and training and/or assessment services. RTOs may include a range of services including TAFE institutes, private providers, community providers, schools, higher education institutions, industry organisations and enterprises

Q2.  What is VET?

VET stands for Vocational Education and Training. It is designed to prepare course participants with the skills and knowledge required for specific industries and employment outcomes. This education model focuses on developing employability skills for a specific industry or trade. VET qualifications supports a transition to employment, vocational and higher education pathways.

Q3.  Is FYI Training an Accredited Training Organisation?

 Yes. FYI Training is an Approved Vocational Education Provider under the ASQA- TOID21976

VRQA letter confirming continuing registration - FYI Training Pty Ltd

VRQA Audit Summary May 2012

Feedback summary form

www.myskills.gov.au/RegisteredTrainers/Details

 

Q4.  How do I apply for my chosen course?

Please see Student Information Section  for all student enrolment procedures.

Q5.  Eligibility for government-subsidised places

How do I know where my qualifications fit compared to other courses?

FYI Training will be able to assess how your qualifications compare with the course you are interested in. 

I have completed the VCE (or VCAL Intermediate or Senior). Where do these qualifications fit in, for working out eligibility?

Generally, Victorians of any age whose existing highest qualification is a VCE, VCAL, International Baccalaureate Diploma, or a senior secondary school certificate from another Australian jurisdiction, are eligible for a government-subsidised training place in a qualification at any level.

There is a lifetime limit of two subsidised course commencements at each qualification level, regardless of whether you have completed the course.

I am an Australian citizen and I have completed a Bachelor Degree from an Australian university. Am I eligible for a government-subsidised training place?

If you were already 20 or over on 1 January, you would not be eligible for a subsidised place in a Diploma (or lower level vocational) course that is not part of an apprenticeship. You may be eligible for a government-subsidised apprenticeship, VCE or VCAL. Contact your provider for more details.

You may be eligible for other forms of assistance including a VET FEE-HELP loan to pay for all or part of your tuition costs for training at the Diploma level and above. 

Can I enrol in more than one course at a time and access government funding for both?

Yes. If you are eligible for a government-subsidised place, you can enrol in up to two government-subsidised courses at a time. In most cases you cannot commence more than two courses in a calendar year.

How many courses can I commence at the same level?

You can commence a maximum of two subsidised courses at the same level in your lifetime. This restriction applies whether or not you complete the courses.

The restriction does not apply to courses on the Foundation Skills List. It does not apply to students recommencing training in the same qualification at the same or a different provider.

In exceptional circumstances you can apply to the Department for an exemption to the lifetime limit of two commencements at the same level. Individuals should submit a short statement outlining their circumstances and why they believe they need to commence a further course at the same level. Statements should be addressed to:

Executive Director
Training Market Operations
Department of Education and Early Childhood Development
GPO 4367
MELBOURNE  VIC  3001

Q6.  Credit Transfer:An Explanation

Credit transfer defined

Credit transfer is defined in the AQF as follows:

Credit transfer is a process that provides students with agreed and consistent credit outcomes for components of

a qualification based on identified equivalence in content and learning outcomes between matched qualifications.

This is underpinned by the AQF definition of credit as follows:

Credit is the value assigned for the recognition of equivalence in content and learning outcomes between different

types of learning and/or qualifications. Credit reduces the amount of learning required to achieve a qualification

and may be through credit transfer, articulation, recognition of prior learning or advanced standing. For further information please go to http://www.aqf.edu.au/wp-content/uploads/2013/06/Credit-Transfer-Explanation.pdf

Q7.  Am I eligible for Recognition of Prior Learning (RPL)?

Recognition of Prior Learning (RPL) involves a formal recognition of the skills and knowledge your staff members have already achieved through previous studies, work and life experiences.

Assessment

FYI Training will formally assess a students existing skills and knowledge so that they can count towards their qualification and shorten the period of training.  RPL takes into account:

 

  • work-related training courses
  • on-the-job skills and work experience
  • volunteer and community work
  • a combination of all of the above 

There is NO fee for FYI Training to assess an applicants initial application for RPL. However FYI Training does charge the nominal contact hour for each unit of competency being formally assessed. Please go to http://www.education.vic.gov.au/training/learners/vet/Pages/fundingfaq.aspx fo further information.

Q8.  What happens if I can not attend a scheduled class or placement day?

It is a requirement of all students who enrol in one of FYI Training's programs, that they must notify our office as soon as possible if they are not going to be attending scheduled program days. There is a set procedure students must comply with when it comes to students not being able to attend placement, that you will be informed about on the first day of your course.

 

Q9.  Does FYI Training offer students Payment Instalment Plans for Fees and Charges?

FYI Training does offer payment plans for Course Fees and Charges for students experiencing Financial Hardship. Please contact our office for further information.

Q10.  What happens if I am unable to submit a an assessment on time?

Course assessments are essential in establishing a learner’s competency within their chosen qualification. FYI Training understands at times some a learner may need assistance in meeting assessment deadlines.  A learner must apply for a formal assessment extension prior to the assessment due date.  This process will be outlined within your nominated training program.

Q11.  Do I have to find my own work placement?

No, work placement will allocated to you. We have a placement coordinator who will allocate you to a workplace, relevant to your course. This information will be given to you on your first or second training session.

You will not be able to commence your work placement unless you have the necessary documentation, working with children check or police check. If you cannot commence your placement during the period specified in your program, you will not be compliant with the program requirements and will be asked to defer your program.

Documentation needs to be returned to our office, prior to your commencement of placement.

Q12.  What is FYI Training's complaints and appeals process?

Stage 1

  • For non-academic complaints, initially complaints and grievances should be discussed with the person/s involved. If this is impracticable or unsatisfactory, students should communicate with the Trainer/Assessor
  • For academic complaints, the complaint should be initially discussed with the Trainer/Assessor.
  • The complaint will be documented and a resolution will be sought within 14 days of receipt of the complaint.

Stage 2 

  • If dissatisfied with the response to the complaint or the time taken to resolve the matter under stage 1, the complainant may submit the complaint in writing to the Training Manager.
  • For non-academic complaints, the Training Manager will deal with the complaint within a reasonable time, normally within 10 days of receipt of the complaint
  • For academic complaint relating to assessment outcome, the Training Manager will arrange for a second assessment by another assessor within a reasonable time, normally within 15 days of receipt of the complaint

Stage 3 

  • If not satisfied with the decision of the Training Manager in stage 2, the complainant may request that the matter be escalated to FYI Training’s CEO for further impartial review.
  • The CEO will seek a resolution within a reasonable time, normally within 15 days of receipt of the complaint
  • If dissatisfied with this response, the complaint will be forwarded on to an external party and a resolution will be sought by the body appointed by FYI for that purpose. 

The details of this external body and contact person are as follows: Dispute Settlement of Victoria

This final stage will be addressed within 30 days.

If the independent mediator makes recommendations in relation to a complaint they have reviewed, the Training Manager or delegate will ensure that the recommendations are implemented within 21 days.

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