Certificate III in Individual Support

CHC33015 Certificate III in Individual Support

Extended Government Funding Available, Find Out More

Course Description

The Certificate III in Individual Support is a nationally recognised qualification for those that are seeking employment or wish to become qualified in the aged care; disability or home and community care industry.

Graduates would be responsible in following an individualised plan to provide person-centred support to individuals and will be required to use discretion and judgement in relation to their role

By the completion of this qualification, graduates will have a range of factual, technical and procedural knowledge, along with some theoretical knowledge of the concepts and practices that are required to provide person-centred support. 


Click Below for our Course Information Booklet

Certificate III in Individual Support Information Booklet


Mode of Study

This course is targeted towards those with minimal to no experience in the aged care, disability, or home and community care industries.

This qualification is delivered as a full time classroom based course over either a 6-month (3 days per week) or 8-month (2 days per week) period. Students are required to attend classes either 2 or 3 days per week depending on the duration (both 9:30am - 3:00pm) both with a practical placement component.

Those that are employed within the aged care or home and community care industries and would like to log their work hours as their placement hours must:

  • Be at a suitable organisation
  • Be in a suitable job role
  • Have support and approval to log their hours from their organisations management
  • Be working a minimum of 2 days per week

Those that meet these criteria must supply FYI Training with a completed Employment Confirmation Letter upon enrolment.

For students that are not employed in the industry, become unemployed during the duration of the course, or their employment does not meet these criteria, FYI Training will allocate them to a host employer to complete their hours. For full details regarding practical placement, please refer to the practical placement section within this booklet or speak with an FYI student advisor.

This qualification may also be delivered and assessed as a workplace based traineeship model. For further information regarding this model, please contact FYI Training and speak to a student advisor.


Occupational Titles May Include:

  • Home care assistant
  • In-home respite worker
  • Care assistant
  • Care service employees
  • Care worker
  • Community care worker
  • Community house worker
  • Home care assistant
  • In-home respite worker


Course Materials

  • Course text
  • Written Assessments
  • Practical Placement Workbook and log
  • Various handouts
  • Videos
  • Online reading/research materials



  • Written assessment tasks/case studies/projects/presentations
  • Practical placement assessment tasks
  • Observation assessments/practical tasks


Entry Requirements

This qualification does not have any entry requirements


Government Funding Eligibility Criteria

For full details of the Eligibility Criteria for Government Funding (Skills First Funding), please go to our website www.fyitraining.com.au. This information is located on the Pre-Course Info page under the Student Information tab.


Language Literacy and Numeracy

All candidates will be required to complete a language, literacy and numeracy assessment upon enrolment to ensure that they can meet the assessment outcomes of the qualification. Therefore it is recommended that all applicants be competent in written and spoken English.

Any language, literacy and numeracy concerns identified at this time will either be referred internally to arrange appropriate support strategies or externally for additional support services. Internal support strategies vary depending on the student’s needs. Please speak to a student advisor for more information or to find out what would be right for you.


Required Documents

As part of the practical placement program, it is required for all students to have a clear Police Check (PC) prior to commencing placement. Students are responsible to apply for this and are responsible for any costs associated with the PC if they don’t apply for it through FYI.

Any candidates that have gained employment in the Aged Care or Home and Community Care industry do not need to apply for their PC for FYI Training, but alternatively need to supply FYI Training with a completed Employment Confirmation Letter prior to enrolment. To receive a copy of this form, please speak to a student advisor. 


Physical Requirements

This course is physically demanding and FYI actively encourages all candidates to discuss any concerns with a student advisor prior to enrolling. 



FYI has a mandatory attendance requirement of at least 90% of all scheduled classes and practicum. This is to assist students with their learning journey and to assist students to gain the required skills and knowledge prior to graduation.  



To be deemed competent in each individual unit of competency, students are required to successfully complete all forms of assessment relating to that unit. This involves written assessment tasks, practical placement work tasks, and observation assessments.


Practical Placement
What is Practical Placement?

Practical placement, as explained by the Victorian Department of Education and Training, is structured workplace learning that provides students with first hand experience and on the job training relating to their course.

It is a fantastic opportunity for students to implement the skills they are learning about, gain confidence with their future role within their chosen industry, develop their job-related skills, and to gain an insight into how the industry works before they graduate.

FYI Training arranges student’s placements with trusted networks that are reliable and understand what it takes to support students and provide them with the best possible experience. This is to ensure that all FYI Training graduates understand the expectations of the industry and have the confidence and necessary knowledge to provide high quality care in the aged care, disability, and home and community care industries.

Practical Placement Requirements

Students are required to complete a total of 200 hours of practical placement. Due to this qualification having a dual specialisation, students complete 160 hours in an aged care facility (for the ageing specialisation) and 40 in a community day service (for the home and community care specialisation).

Practical placement hours in the nominated aged care facility are 7:00am – 3:00pm. Some placements also have an afternoon shift of 1:00pm – 9:00pm, however this is dependent on the facility. 

Practical placement hours in the home and community care service are 10:00am – 3:00pm. 

As stated previously, candidates are required to successfully pass a National Police Check (and supply FYI Training with a copy of this if it was not completed through FYI Training) prior to the commencement of practical placement.

Please note students undertaking placement may be required to produce a record of immunisation prior to commencing work placement. Immunisation Certificates can be obtained from your local General Practitioner. Please be aware that any cost incurred for any required immunisations will be payable by the student.


Placement is structured to allow students to complete their full placement hours during the course dates and is factored into the course duration.

Placement is structured in a way to allow students to implement different strategies and techniques that they learn over a period of time. This allows students to build on their knowledge and skills, improving their abilities and confidence.

For the placement dates for a specific course, please see the course schedule.

Additionally, practical placement is only able to be completed during the week and is unavailable on the weekends (Monday – Friday only).


Credit Transfer and Recognition of Prior Learning

Credit Transfer (CT) is the transfer of units from one qualification over to another. To be applicable, the units for both qualifications must have the same unit code.

Recognition of Prior Learning (RPL) involves a formal recognition of the skills and knowledge students have already achieved through previous studies, work and life experiences.

Potential students should contact FYI Training, read through the student handbook or look on the FYI Training website for more information prior to enrolling.


Support Services

A wide variety of support services are available to students to assist them with completing their chosen qualification. If amendments to course resources are required, this is arranged upon enrolment, otherwise a meeting with the nominated trainer is arranged on the first class to allow the trainer to work with the student to put in place any additional supports. This can also be done at any time during the course if students find they require it.

To find more information regarding what supports are available, it is recommended that candidates read through the FYI Training student handbook prior to enrolling.


Additional Requirements/Technical Requirements

It is recommended that all students type their assessment tasks. However, if this is not possible it can be arranged for students to hand write their assessments, but this must be discussed with the nominated trainer prior to the submission of the assessment.

Due to this, it is recommended that students have basic computer skills including typing skills and the ability to open and save word documents.


13 Units are Required to Complete this Qualification

Code Description
CHCCCS015 Provide individualised support 
CHCCCS023  Support independence and well being 
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
CHCLEG001 Work legally and ethically
HLTAAP001 Recognise healthy body systems
HLTWHS002 Follow safe work practices for direct client care
CHCAGE001 Facilitate the empowerment of older people
HLTINF001 Comply with infection prevention and control policies and procedures
CHCAGE005 Provide support to people living with dementia
CHCCCS011 Meet personal support needs
CHCHCS001 Provide home and community support
CHCCCS025 Support relationships with carers and families

 This training is delivered with Victorian and Commonwealth Government funding

The student tuition fees as published are subject to change given individual circumstances at enrolment

Entry Requirements

This qualification does not have any entry requirements


Government Funding Eligibility Criteria

For full details of the Eligibility Criteria for Government Funding (Skills First Funding), please go to our website www.fyitraining.com.au. This information is located on the Pre-Course Info page under the Student Information tab.


6 months (3 days per week) or 8 months (2 days per week)

No funded fees

Full Fee: $3,263.00
Full Fee Concession: $ 2,610.00
Deposit: $797.60 (Materials fee and 20% of tuition fee)
Materials Fee: $145.00

Goverment funded fees

Funded: $250.00
Funded Concession: $50.00
Materials Fee: $145.00


Upon completion of this qualification, candidates may seek to enrol into a higher qualification within a similar discipline. Some institutions may recognise this qualification and it may provide credits.

Course code : CHC33015

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